Angry Day

if there's anything i've learnt from this reno episode, it's this: KEEP A DAMNED GOOD EYE ON EVERY BIT OF THEIR WORKS, AND DON'T PAY THEM TILL THEY'VE COMPLETED EVERYTHING TO YOUR SATISFACTION!!!

the workmanship we got was VERY SHODDY. so shoddy that i had a 5 PAGE DEFECT LIST that my ID is going through. The worst part is that the ID feels affronted when we put additions to the defect list & told us that the reno will not be done on time if the defect list keeps expanding!!

Here are a list of my grouses with them (ane believe me-there are MORE)

1) Our reno is already more than 3 wks late. We've were promised 6 wks, and we are currently on our 10th wk. And it's always the same thing- 'by next sat, by next sat'. I don't care WHEN it's done, I just want you to have the INTEGRITY TO DO IT WHEN YOU SAY IT WILL BE DONE!!


2) There was so much bad work that we had a 5 page defect list in our home! The ID we had actually insinuated that we were being demanding in having a 5 page defect list. (We typed out all the defects & tagged them with tape all around our hse). But come on, if there weren't so many cracked tiles, holes in grouting, cracked aircon trunking, holes in electrical casing, and stained walls, would any home owner bother to be picky?!?!? FURTHERMORE, an ID is SUPPOSED to LOOK OUT for the customer, and make sure these defects DO NOT HAPPEN! OTHERWISE WHY WOULD I WANT TO GET AN ID?!?!?!? I WOULD JUST GET A CONTRACTER SO THAT I CAN SAVE THE MONEY AND HAVE A SIMILAR AMOUNT OF HEADACHE RIGHT!??!?!?

3) I got an ANGRY call from my neighbour downstairs because apparantly the workers who clean the house just THROW DIRTY WATER OUT OF THE WINDOW- A FEW TIMES THIS MONTH!!! When my bf called the ID to tell give him an earful & tell him to make sure it doesnt happen again- he said that my bf was WRONGFULLY ACCUSING HIS WORKERS & that the water they threw out the window was CLEAN, and just quickly disconnected the line when my bf wanted to say more!!! HOW RUDE IS THAT?!?!?! AND COME OFF IT- you think i was born yesterday and think that your workers suka-suka just fill a pail of CLEAN water to THROW OUT MY WINDOW?!?!?!?!

4) Everytime we point out a defect to the ID he will say the same thing: 'if you want, i will change it for you loh'. and that is usually followed with a fake laugh. MACHAM YOU ARE DOING ME A FAVOUR?!?!? COME ON NOW- I PAID FOR IT TO BE DONE PROPERLY. IT IS NOT NORTHWEST'S FIRST DAY ON THE JOB, SO WHY ARE THERE SO MANY DEFECTS IN THE FIRST PLACE?!?! FURTHERMORE, YOU SHOULD KNOW THAT CORRECTING DEFECTS ARE SOMETHING YOU SHOULD BE DOING ANYWAY!!!!

5) The solid surface we chose for our vanity was the WRONG COLOUR- apparantly because '2007 colour different from 2008 colour', and my ID- the person who's supposed to be DEALING WITH ALL THESE, asked the solid surface supplier to call me. The solid surface supplier called me, and said they DIDN'T DO ANYTHING WRONG because it was the RIGHT COLOUR CODE THAT WAS GIVEN TO THEM, and that it shouldn't matter because the COLOUR WAS ALMOST THE SAME. Again. I WAS NOT BORN YESTERDAY and I KNOW THE DIFFERENCE BETWEEN SANDY AND **** BROWN!! After raising my voice at him, they finally decided to change the solid surface for me.

I don't know if my ID with northwest is gonna wake up his idea anytime soon but am prepared to have to be demanding to get what should be done done. am starting to do research on CASE & HDB complaints already to get to know what my options are if they give me more grief. hope you don't have the same experience that I do.